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Delivery & Returns


UK Delivery

UK ROYAL MAIL RECORDED DELIVERY - £3.99
1-3 working days - A signature will be required
 

EU delivery

European Standard Delivery (5-10 days):
£13.99 regardless of the size of your order (Up to a maximum weight of 2kg).
Available Monday - Friday 
A tracking number is available on request
Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.

International Delivery

We deliver to most countries worldwide. If your country is not on our list we please contact us and we can arrange shipping for you.
Allow up to 10 working days. £15.99 regardless of the size of your order (up to a maximum weight of 2kg).
A tracking number is available on request.
A signature will be required on receipt of the parcel.
Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. 
Please be aware that your parcel can be delayed by customs in your country. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed. 

USA and Canada Delivery

We Ship to USA and Canada for £15.99
Available between Monday to Friday. 
A tracking number is available on request.

A signature may be required on receipt of the parcel. How Do I Reschedule My Delivery

If a courier has attempted to deliver your dress to you but you were not in, they will leave a card providing details of when they will redeliver your parcel or if you can collect it from their sorting office.
If no details have been left you can contact our Bodycon Boutique Customer Care Team

I have received a faulty item

If you think there is a fault with a dress you have received from us please e-mail the Bodycon Boutique Customer Care team with your full name, order number and the fault with the item.
We aim to resolve any issues with faulty items as soon as we can within office hours but we need you to inform us of any faults as soon as you discover them so that we can resolve the issue for you.

I have received an incorrect item in my order

If you have received an incorrect item in your order please e-mail the Bodycon Boutique Customer Care Team with full details and we will get back to you as soon as possible within office hours.

An item is missing from my order

If you receive the wrong item or something is missing from your order then please email the Bodycon Boutique Customer Care Team and we will email you to return the item and despatch the correct item (stock willing) for you on a next day service. Your return shipping costs will be refunded.

Re-Dispatching Orders

Should a dress be returned to us undelivered Bodycon Boutique will inform you of this and request if you would like it to be re-dispatched or not.
Items that are re-dispatched are subject to a £3.99 fee for re-packing and re-delivery

What couriers do you use?

We use a variety of different couriers depending on the delivery destinaton.
Royal mail
Fedex
DHL

Will I be charged customs and import charges?

Customs or import duties are charged once the parcel reaches the destination country. These charges must be paid by the customer.

Unfortunately, Bodycon Boutique has no control over these charges, customs policies and import duties vary widely from country to country so we cannot give an exact figure of the fee you will incur.

You may wish to contact your local customs office for current charges before you order, so you are not surprised by charges when your parcel arrives.

My tracking shows delivered but i have not received my order

Please e-mail the Bodycon Boutique Customer Care Team with your full name, order number and the tracking number so we can deal with your query.

Do you deliver to work addresses?

We can deliver to your home address or your place of employment. If you would like your delivery to reach you at work, please be sure someone will be there to take receipt of the goods.

What if I am not at home to receive my order?

If you are not at home to take receipt of your order the parcel can be left in a safe place or left with a neighbour, however any instructions left for the driver are only requests and are not guaranteed.

What if my parcel is lost, will I get reimbursed?

If you have not received your order, we will need to raise a full investigation with our couriers to confirm with them that you have not received your parcel.
Once we can confirm this, we can either refund you or re-dispatch your order (stock willing).



Returns


Bodycon Boutique Returns - You can return any unwanted item to us for a refund (minus delivery charges) up to 7 days after delivery, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. We understand that you may wish to examine the goods as you would when purchasing from a shop but we do request that labels are not removed from the items. Postage charges both ways are not refunded.
If you have a query about a refund on dress you have purchased please e-mail the Bodycon Boutique Customer Care Team

We reserve the right not to refund you if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. If you send the item back to us again, or refuse to accept delivery, this will be deemed to be irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.
If you wish to return your item we advise you do so via recorded delivery. This will ensure that your order reaches us safely and if it does get lost it can be traced and we can process your refund/exchange.
However if you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim.

Returns Process

We understand that occassionally the dresses you order from us might not be 100% what you were looking for and you may want to return these. Please follow the steps below to ensure you return is received and processed swiftly.

• Drop us an email informing us of the reason for return.
• Repack the dress in the same condition as it was received.
• Insert a note with your order number/name/details along with any items you wish to return inside the parcel.
• Take your parcel to your local post office.
• Don't forget to obtain and keep your certificate of postage as this will act as your proof of delivery in case your return gets lost on it's way back to us.

Exchanges

The parcel must then be returned via the Post Office counters/ or with a courier in accordance with the details set out below:
 
• Please include a note regarding your order number/name/details and item to exchange for.
• The item must be repacked in the same condition as it was received.
• Attach a return address note in your return parcel.
• You will then need to return the package to a Post Office counter/ courier.
• Please note the cost of the return is the customer responsibility.
• Obtain a postage receipt from the Post Office/ Courier; this will act as your proof of return.
• The returned parcel is the customers responsibility until it is received by us. As a result we suggest customers use a delivery service where they can track their return. If you do choose to use a standard service which may mean your order cannot be tracked we cannot be held responsible for your lost order therefore we will be unable to process your claim. Exchanges can take up to 10 days to be processed. If we are unable to exchange the item we will email you with an explanation and offer a full refund minus the original delivery charge to your account. Please note you may only make an exchange on the same item once.
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Bodycon Boutique UK - Huge stocks of bodycon dresses, going out dresses, little black dresses, body con mini dresses, black lace bodycon dresses, LBD, bandage dresses and white bodycon dresses. Most colours available from a range of black, red, white, glitter and black bodycon dress designs - www.bodycondress.com - Backless bodycon dresses - All of our bodycon dresses are in stock for immediate despatch, delivery from only £3.99. We have a simple easy returns policy on all womens bodycon dresses from the UK - Slash neck bodycon dresses.